Fast access to your tax refund is important. Our up to 5-day early refund option has become a favorite among TurboTax customers who want to get their money sooner.
We’ve reviewed feedback related to the 5-day early refund and want to address common questions about it. This post will explain exactly how the up to 5-day early refund feature works, why some refunds were delayed, and what steps you can take to avoid similar issues next tax season.
How TurboTax 5-day early refund works
Once you file your taxes with TurboTax, and the IRS approves your tax return and schedules your refund, it usually sends this information to banks on a set schedule (often within 21 days), creating a waiting period for you to receive your funds.
Our up to 5-day early program aims to reduce this wait time. After the IRS notifies us that it approved your refund and shares its details and planned deposit date, TurboTax advances the money to you before the IRS officially deposits it. We’ll also send an email notification to clearly inform you whether we successfully delivered your refund early or if we couldn’t expedite it for any reason.
We use expedited transfer methods such as Same-Day ACH or real-time payments to deliver funds to your bank account faster—with the potential to arrive up to 5 days before the official IRS deposit date.
This service has a nominal fee, which we deduct from your refund amount before depositing it into your account. We offer this guarantee: If your refund doesn’t arrive at least 1 day before the IRS date, you won’t be charged the fee.
Tracking your refund status with the IRS
It’s important to know that TurboTax has no control over the processing of your return or the release of your refund. For the most accurate and up-to-date information about your refund status, visit the IRS website to use its “Where’s My Refund?” tool. You can also call the IRS at 800-829-1954.
If you choose the up to 5-day early offer, you should receive your refund up to 5 days before the date shown on the “Where’s My Refund?” site. This can help you set realistic expectations about when your refund might arrive through our early refund service.
Refund payment timing varies for each taxpayer. The “up to” qualifier in “up to 5 days early” is significant. The actual timing of your refund delivery depends on several factors:
- The IRS’s processing speed for your specific return
- When the IRS provides your refund information to TurboTax
- Your bank’s capability to process expedited transfers
- Your eligibility based on other selections you made during the filing process
Knowing these variables will help you form realistic expectations about what this service can deliver.
Why your refund might not have arrived early
We’ve identified four main reasons why some customers may not receive their refund as early as expected after opting for the up to 5-day early option.
IRS processing times
The up to 5-day early refund option depends entirely on when the IRS provides us with your refund information. If the IRS doesn’t transmit your refund details at least five days before its official payment date, we can’t advance the funds early.
The IRS must complete all verification processes before releasing refund information to us, and these sometimes take longer than anticipated—especially during peak filing periods like mid-February through early March.
PATH Act restrictions and refund offsets
Several common factors can lead to delays in IRS processing times:
- If you claimed the Earned Income Tax Credit (EITC) or Additional Child Tax Credit (ACTC), the federal Protecting Americans from Tax Hikes (PATH) Act requires the IRS to hold these refunds until a specific date each year, regardless of when you filed.
- If you had a refund offset (where the IRS uses part of your refund to pay past debts), this can delay or prevent early refund eligibility.
- If the IRS adjusted your refund amount (making it fall outside our minimum or maximum advance thresholds), this would affect early refund delivery.
Bank compatibility issues
The up to 5-day early refund uses expedited transfer methods like Same-Day ACH or real-time payments. Not all banks support these transaction types. If your bank rejected the incoming transfer, TurboTax would show the transaction as “canceled,” but your bank might never register an attempt.
Service incompatibilities
Some choices you make while filing could automatically disqualify you from the up to 5-day early refund, such as:
- If you choose to pay your TurboTax preparation fees directly from your refund.
- If you take advantage of the TurboTax Refund Advance loan option.
These options direct your refund through a different process that’s incompatible with the up to 5-day early feature.
Self-assessment checklist
To find out if any of these factors have affected your situation, ask yourself:
- Did I file early enough in the tax season or claim the EITC/ACTC?
- Did I have any past debts that might have caused a refund offset?
- Do I bank with a smaller institution or credit union that may not support expedited transfers?
- Did I choose to pay my TurboTax fees from my refund or take a Refund Advance loan?
- Did the IRS adjust my refund amount from what I originally calculated?
If you answered “yes” to any of these questions, this could explain why you didn’t receive your refund as early as expected.
What to do if you didn’t get your refund early
Many customers have inquired about the fee charged for the up to 5-day early refund option, specifically when the service didn’t meet expectations. Let’s clarify our policy and what you can do if you believe you were incorrectly charged.
Our fee refund policy
If your refund doesn’t arrive at least one day before the IRS scheduled date, you shouldn’t be charged the fee. This means:
- If you receive your refund on or after your IRS direct deposit date, you’re eligible for a refund of the fee.
- If you receive your refund even one day before the IRS date, the fee will apply, as the service provided an early deposit.
If you paid the fee and qualified for a refund, we will deposit it in your bank account by the original IRS direct deposit date.
Alternative options for faster tax refunds
If you don’t want to use the up to 5-day early refund option next tax season, you have a few alternatives for potentially getting your refund faster.
- Choose direct deposit with refund-friendly banks: Some online banks make funds available as soon as they receive notification of pending deposits, sometimes up to two days earlier than traditional banks. Credit unions can also process direct deposits quickly, though capabilities vary by institution. Ask your bank about its IRS refund processing times—some have special procedures for tax refunds.
- Consider a TurboTax Refund Advance Loan: If you have a Credit Karma Money account and qualify, our Refund Advance loan provides a portion of your expected refund almost immediately after the IRS accepts your return. Amounts range from $250 to $4,000 based on your expected refund size. Funds are loaded onto a virtual Credit Karma Visa® debit card that you can use immediately. There’s no interest, loan fees, or credit score impact for this service. Remember: This option cannot be combined with the 5-day early refund feature. Also, this program is only available early in the tax filing season so try to file early if you are interested in this option.
- Explore free early deposit options: Some banking services offer early direct deposit features without additional fees. Credit Karma Money accounts can provide early access to direct deposits, including tax refunds. TurboTax works with Credit Karma and MVB Bank, a Member of the FDIC, to get you your refund. Some payroll-focused banking apps also include early direct deposit features that work with tax refunds.
- File early and accurately: Prepare and file your return as soon as you have all required documentation. The earlier you file, the sooner you may receive your refund. Double-check for errors that could delay processing. File electronically rather than by mail (e-filing typically results in faster refunds). Avoid filing during peak times like mid-February through early March when IRS processing typically slows down.
Making informed decisions about your tax refund
Our up to 5-day early refund service works as intended for many filers, but several factors can affect your experience:
- The “up to” in “up to 5 days early” is significant—actual timing varies based on IRS processing, your bank, and your specific tax situation.
- Understanding eligibility requirements before selecting the service can prevent disappointment.
- If the service doesn’t deliver as promised, you can get your fee refunded.
As you prepare for tax season, consider which refund option best aligns with your needs. For immediate access to funds, a TurboTax Refund Advance loan might be more reliable than our up to 5-day early option.
If a few extra days don’t significantly impact your finances, standard direct deposit remains the most straightforward option. If you do choose the up to 5-day early option, be sure to understand the potential timing of your refund deposit.
