HDFC Bank is conducting a system upgrade on Saturday, July 13, 2024, to upgrade and enhance customers’ banking experience by improving performance speed, expanding capacity for high traffic and boosting overall reliability.
HDFC Bank increases loan interest rates by up to 10 basis points; loan EMIs to rise further
HDFC Bank scheduled downtime is on Saturday, 13th July 2024.
Scheduled Upgrade Details:
- Start: 3:00 AM on Saturday, 13th July 2024
- End: 4:30 PM on Saturday, 13th July 2024
HDFC Bank has released a detailed FAQ on the scheduled downtime giving details about the services that will be available and what will not during the upgrade. Here is the full list.
HDFC scheduled downtime: Services you can, cannot use.UPI
Available
HDFC Bank Account holders can continue to use the following UPI services from 3:45 AM to 9:30 AM and 12:45 PM onwards
- Send and receive money
- Merchant payment (QR or online)
- Balance enquiry
- Set or change pin
Not Available
For HDFC Bank Account holders the following UPI services will not be available from 3:00 AM to 3:45 AM and from 9:30 AM to 12:45 PM
- Send and receive money
- Merchant payment (QR or online)
- Balance enquiry
- Set or change pin
ATM Services
Available
The following services will be available from 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM with restricted limits*
- Cash withdrawal (with restricted limits mentioned below)
- Balance enquiry
- Cheque book/statement request
- Set pin/change pin
- Mobile number update
- SMS registration
Except during time mentioned above, All transactions will work in online normal mode (with full limit associated to the card and available balance in account).Not Available
The following services will not be available from 3:00 AM to 3:45 AM and from 9:30 AM to 12:45 PM.
- Cash deposit
- Fund transfer
- Mini statement
- Enquiry/Billpay services
- Cardless cash withdrawal
Debit Card Restricted Limits
Card Variant
Cash withdrawal/PoS/ Online limit
Platinum Debit Card- up to INR 20,000
Millennia Debit Card- up to INR 20,000
Times Points Debit Card- up to INR 10,000
RuPay Platinum Debit Card-up to INR 10,000
Rewards Debit Card-up to INR 10,000
MoneyBack Debit Card- up to INR 10,000
*Please note:
The restricted limit is a combined limit for ATM Cash Withdrawal, PoS, Online, Contactless, Standing Instruction Transactions. Other card variants may carry lower limit.
NetBanking & MobileBanking
Available
The following services will be available during the system upgrade –
- Demat, Cards and Loans: Only view services
- Mutual Funds: Redemptions, Switch, View & Enquiry services, WealthFy reports, Risk profile and manage systematic section
- Bill Payments: New billers can be added and existing billers can be viewed
Not Available
All NetBanking & MobileBanking services will not be available from 3:00 AM to 4:30 PM except for a few services mentioned in the Available services column.
IMPS
Not available
Outward (Pay) & Inward (Receive) fund transfer will not be available from 3:00 AM to 4:30 PM during the system upgrade.
NEFT/RTGS (Outward)
Not available
Payout via NEFT/RTGS will not be available between 3:00 AM to 4:30 PM during the system upgrade
NEFT/RTGS (Inward)
Available
- Credits Received will be processed with a delay post-completion of the system upgrade.
Debit Cards
Available
The following services will be available with restricted limits* between 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM
- Online transactions
- PoS transactions
- Cash withdrawal at ATM
Following enquiry & non-financial transactions will be available without any impact:
- Balance enquiry on ATM
- Set or change pin
- Block or hotlist card.
Credit Cards
Available
All Credit Card services & transactions will continue to work with no impact during the system upgrade
- Online transactions
- PoS transactions
- Balance enquiry
- Set/change pin
- Block/hotlist card.
RuPay UPI Credit Card
Available
The following services will continue to be available – Scan & Pay and Online Payments will be available through all Bank and third-party apps which allow RuPay Credit Card linking (except Mobikwik & ShriramPay for limited period as given in the Not Available column.
Not Available
Scan & Pay and Online Payments through Mobikwik & Shriram Pay will not be available from 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM during the system upgrade.
Standing Instructions (SI) and Auto Debit Transaction (in any form)
Available
The following service updates will be carried out post the system upgrade:
New or existing Standing Instructions done via NEFT & RTGS between 3:00 AM to 4:30 PM
Any existing Standing Instructions for Account to Account and Account to Fixed Deposit (FD) will be completed on Saturday, 13th July before 3:00 AM and or post 4:30 PM.
Merchant Standing Instructions will be processed basis the restricted limits* based on the Debit Card variant as shown below.
Not available
Standing Instructions for ECS, NACH, UPI and NetBanking will not be available from 3:00 AM to 4:30 PM during the system upgrade.
e-Mandate
Not available
All Services under e-Mandate will not be available from 3:00 AM to 4.30 PM during the system upgrade.
WhatsApp ChatBanking
Available
The following services under WhatsApp ChatBanking will continue to be available without any impact.
WhatsApp ChatBanking Registration
- All Credit Card services – Credit Card Summary, Statement, Status of Credit Card, Activation of New Cards, Summary of existing insta loan and jumbo loan on Cards
- All Loan services like Loan Summary, Loan statement, Check Loan offers, Loan Provisional Interest Certificate
- Merchants Services.
Not Available
The following services under WhatsApp ChatBanking will not be available from 3:00 AM to 4.30 PM during the system upgrade
- Accounts
- Deposit & Cheque services
- Profile related transactions.
Prepaid Forex Cards & INR Cards
Available
The following services will continue to be available without any impact during the system upgrade
ForexPlus Card:
- Loading the card via HDFC Bank Credit Card
- Loading the card via HDFC Bank Debit Card (will be available with restricted limits between 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM)
- International online e-commerce payments/PoS payments/Cash at PoS/ATM cash withdrawal
- Balance enquiry at ATMs
INR Prepaid Card:
Loading the card via HDFC Bank and other bank Credit Card
Loading the card via HDFC Bank Debit Card (will be available with restricted limits between 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM).
Online e-commerce/PoS payments/ATM cash withdrawal
Balance enquiry at ATMs.
Not Available
The following services will not be available between 3:00 AM to 4:30 PM during the system upgrade
ForexPlus Card:
- Loading the card via HDFC Bank NetBanking
- INR Prepaid Card:
- Loading of the card via HDFC Bank NetBanking
- Loading of Corporate Prepaid Cards via NEFT/ e-CMS
One Pune Metro Card
Available
The following service will be available
- Usage of the card in Pune Metro and for PoS/Ecom transactions
- Loading the card via HDFC Bank and other bank Credit Card
- Loading the card via HDFC Bank Debit Card (will be available with restricted limits between 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM)
- Loading the card via HDFC Bank UPI between 3:45 AM to 9:30 PM and 12:45 PM onwards
- Loading the card via other bank UPI
- Loading the card via other bank Netbanking
Not Available
The following service will not be available between 3:00 AM to 4:30 PM – Loading of the card via HDFC Bank NetBanking
The following service will not be available between 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM – Loading of the card via HDFC Bank UPI.
SmartWealth App
Available
The following services will continue to be available without any impact during the system upgrade
Mutual Fund Redemption, Mutual Fund Switch, Investment Profile Portfolio View & Analytics, Order History, CAS generation, DigiPassBook, Reports and MyFamily
Not Available
The following services will not be available from 3:00 AM to 4:30 PM during the system upgrade
New User Registration, MPIN Reset, Savings Account Balance, Mutual Fund Purchase, NFO Purchase, Book Deposits (Fixed Deposit/Recurring Deposit), Liquidate Deposits (Fixed Deposit/Recurring Deposit), SmartJars, Re-balancing, Model Portfolio
FASTag
Available
The following services will be available during the system upgrade
- Recharge via other bank Netbanking
- Recharge via HDFC Bank and other bank Credit Cards
- Recharge via other bank UPI
- Recharge via HDFC Bank UPI from 3:45 AM to 9:30 AM and 12:45 PM onwards
- Transactions at tolls for HDFC Bank FASTag users
- FASTag acquiring transactions for Toll operators.
Not Available
The following services will not be available from 3:00 AM to 4:30 PM during the system upgrade
Recharge via HDFC Bank NetBanking
Auto-recharge via Standing instruction for both Corporate and Individual customers from HDFC Bank Account
Recharge via UPI from HDFC Bank Account will not be available between 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM.
Merchant & Bharat Bill Payment System (BBPS) Settlement for NetBanking
Not Available
Merchant & BBPS settlement & refunds for NetBanking transactions will be processed on Monday, 15th July
Merchant & Bharat Bill Payment System (BBPS) Settlement for NetBanking
Not available
Merchant & BBPS settlement & refunds for NetBanking transactions will be processed on Monday, 15th July.
Central Bank Digital Currency (CBDC)
Available
Loading CBDC wallet through UPI with HDFC Bank Account will be available from 3:45 AM to 9:30 AM and 12.45 PM onwards
- Loading through UPI with other Bank Accounts will be available throughout
- Scan & pay transactions and fund transfer from CBDC Wallet will continue to be available
Not Available
Loading the CBDC wallet through UPI with HDFC Bank Account will not be available from 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM.
SMS Tollfree Banking
Available
The following services will continue to be available during the system upgrade
SMS Toll-free Banking registration
Credit Card services like Credit Card Summary, Reward Points,
Toll-free number 18002709988 for Credit Card Summary
Not Available
All services (except the services mentioned in the Available column) will not be available from 3:00 AM to 4:30 PM during the system upgrade including Accounts, Deposit & Cheque services and Profile related transactions.
Standing Instructions – New Registration
Not available
All services will not be available from 3:00 AM to 4:30 PM during the system upgrade.
Aadhaar Enabled Payment System (AePS)
Not Available
All AePS transactions (Onus & Offus) will not be available from 3:00 AM to 4:30 PM during the system upgrade.
- Cash withdrawal through Micro ATM or CSC
- Cash deposit
- Balance enquiry
- Mini statement
Debit Card EMI and No-Swipe EMI
Not Available
The following services will not be available from 3:00 AM to 4:30 PM during the system upgrade
- Debit Card EMI at PoS and Online merchants
- No-Swipe EMI transactions at PoS and Online merchants
- Merchant Payment for previous days Debit Card EMI and No-Swipe EMI transactions (will be pushed to the next day)
Phone Banking IVR
Available
Credit Card related services will continue to be available without any impact during the system upgrade.
Not Available
All accounts & Debit Card related enquiry or services, will not be available on from 3:00 AM to 4:30 PM during the system upgrade.
