Bengaluru is the most prominent hub for global capability centres (GCCs) in India, according to a report by tech staffing and learning solutions provider TeamLease Digital.
The city accounted for 36% of its client base for the first two quarters of FY25.
Bengaluru is characterised by its dominance in the high-tech industry, which comprises 37% of the talent concentration. Professional services, which includes BFSI and consulting companies, follow with 21% of the headcount. The manufacturing sector is also emerging as a significant player, contributing 10% to the total headcount, with automotive and electronics manufacturing leading this growth. High-tech as an industry is focused on the leveraging of modern technologies across sectors like electronics, healthcare, ecommerce, semiconductor, EVs, aviation and defence, and ER&D.
The company’s report reveals insights into the regional concentration of GCCs and the industries driving their growth.
“Over the past few years, global capability centres have emerged as powerhouses of innovation and job creation across industries. Sectors like healthcare, BFSI and retail have shown remarkable growth. Between 2021 and 2023, these sectors recorded cumulative compound annual growth rates (CAGR) exceeding 30%,” said Neeti Sharma, CEO, TeamLease Digital.
“This growth is particularly notable, given that during the same period, the broader IT industry was experiencing a downturn. In contrast, the GCC software and internet sector maintained steady progress and is projected to reach a CAGR of 6.2% by 2027. Even more promising is the retail and ecommerce GCC sector, which is expected to see the strongest growth at 8.4% CAGR, followed closely by healthcare at 7.5%,” she added.
The findings also show Hyderabad accounting for 14% of TeamLease Digital’s client base. The city excels in the high-tech industry, which contributes 45% to the GCC headcount. Hyderabad’s GCCs are at the cutting edge of digital transformation, leveraging advancements in cloud computing, AI, cybersecurity, blockchain and data analytics to enhance global operations. The focus on automation and emerging technologies like robotics and blockchain underlines Hyderabad’s role as a leader in tech innovation.
The Mumbai/Pune region follows closely, with 31% of GCC partnerships. The high-tech and automotive sectors are the most significant in this region, with the high-tech industry making up 33% and the automotive sector contributing 22% of the headcount. Pune, in particular, is emerging as a driver in the automotive sector.
Delhi-NCR contributes 22% to the overall GCC headcount, with software and platform and high-tech, each representing 20% of the headcount. This region makes a substantial contribution to the oil and gas industry, comprising 6.5% of the GCC headcount. Key skills in demand include AWS, Azure, data modelling and IoT platforms, reflecting the sector’s emphasis on advanced digital solutions.
