HR heads in BFSI firms are banking on Artificial Intelligence and new technologies to give an edge to their operations
“This is a machine versus machine era. On one side, I am using AI to select the best candidate resume and on the other, the candidate is creating resume through AI,” said Vishal Kukreja, Head-HR, RBL Bank at a panel discussion on BFSI Workforce – In the Era of Chatgpt and AI Synopsis at the ETBFSI CXO Conclave.
Madhavi Lall, MD & HR, Deutsche Bank, India, said nobody today will join an organisation that is not tech-savvy. “Companies which are lacking in adopting the top technologies might not survive in the digital-first world,” she said.
Pushing technology
Stating that generative AI is highly being used now, Kishore Poduri, MD & Country Head-HR, DBS Bank India, said, “Chatbots, employees assistance, etc, are helping us in real time. We have a global tech hub in Hyderabad, where we have tools to develop codes. So tools will keep coming and going, but generative AI and such technologies will remain.”
Ramakrishna Vyamajala, CHRO, HomeFirst Finance, said, “The Eureka moment for me was when we realised that instead of pushing technology for use to people, we create or build technology around what is already in use.”
In Insurance attrition levels are very high on the distribution frontline so getting to hire the right quality, when you have 200 joining every month and 100-150 leaving every month, understanding who is actually working well for the organisation, Reena Tyagi, CHRO, Future Generali India Life Insurance Company Ltd, said, adding “that analytics is what we look at and technology plays a key role here.”
Rajesh Ram, CDO, Bank of India, said, “You have to look at technologies that are coming. The efficiency that we are trying to achieve now isn’t directly proportional to what or how much you invest. Investments no doubt have to be done continuously.”
