Ahmedabad: Eighty-four credit card customers of a private bank were cheated of a total of Rs 31.25 lakh by cybercrooks over a period of six months.
The fraudsters would call up the customers after the bank issued them credit cards, take their credentials and make transactions, according to the FIR filed with the city Cybercrime police on Saturday.
The complaint was registered by Jaimin Raval, operation manager of DBS Bank’s Prahladnagar branch.
Around four months ago, a customer had approached the bank saying that after he was issued a credit card, he received a call from a man posing as a DBS Bank employee and seeking the OTP to ‘activate’ the credit card.
After the customer unwittingly shared the OTP, he received messages showing transactions made using his newly obtained credit card. At that time, the bank had approached the Cybercrime helpline and filed an application.
The bank received similar complaints of illegal transactions from various customers. Raval said that he listed all the complaints and shared them with the bank’s Mumbai head office. A preliminary inquiry revealed that 84 customers had lost a total of Rs 31.25 lakh in 155 different transactions between January and August 2023.
Raval said the bank had earlier filed an application with city Cybercrime police of the city and later submitted details of all the customers.
Usually, cyber fraudsters select one individual at a time. But in this case, many customers of the same bank were cheated simultaneously, hinting that they may have accessed an entire list of the bank’s credit card customers by hacking into its database.
Cybercrime police have registered a complaint of cheating and criminal conspiracy under IPC and provisions of the Information Technology Act.
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