The UK Financial Conduct Authority (FCA) has called for people who have invested in fraudulent peer-to-peer firm Collateral to come forward to the regulator so they can receive an apology.
If you invested in Collateral and haven’t complained yet, fill out the complaint form by 31 March 2025.
Collateral offered peer-to-peer style investments. Its directors were able to fraudulently change details about the firms’ public entry on the FCA’s interim permission register. This change made it look like the firm held interim permission from the FCA to undertake consumer credit activities, which were granted to firms who transferred from the OFT to the FCA in 2014, when it did not.
The firm applied for full authorisation in March 2016. Opportunities were missed, during this process, to identify that the firm did not hold a valid interim permission and that the interim permission register was incorrect. Once the FCA had knowledge of the issues, it did not act promptly enough to tell the firm to stop regulated business and to correct the register.
Following an investigation, the FCA prosecuted the directors, who were sentenced to a total of 8 years imprisonment for their role in the fraud in July 2023.
The FCA has received over 300 complaints from investors about failures when dealing with the firm. These include a failure to maintain the correct information on the register and a failure to alert investors when the regulator became aware of the incorrect information.
The FCA has upheld these complaints, has apologised to complainants, and will make payments of £500 to those who invested in Collateral in recognition of the contribution to the distress and inconvenience caused by FCA’s errors. Further payments of £150 will be made for delays in complaints handling.
The payments are in line with the FCA’s complaints scheme and reflect the nature of the failures by the FCA.
The FCA is aware that there may be other Collateral investors who have not complained. The regulator has set up a dedicated complaint form for these people to provide their details, and has called on them to do so before 31 March 2025.
