HSBC Holdings plc today announced that Ian Stuart has been appointed as Group Customer and Culture Director.
This is a newly created role, reporting into Group Chief Executive, Georges Elhedery, to ensure the customers’ voice is embedded at the heart of the bank’s strategy and that the financial needs of customers are being met through the development of market-leading products and propositions globally.
Ian Stuart will take on this role, subject to the appointment of his successor as CEO of HSBC UK. A process to appoint Ian Stuart’s successor is underway.
Mr Stuart joined HSBC as head of its Commercial Banking business in the UK and Europe in 2014. He has 40 years’ experience in the banking industry. Before joining HSBC, Mr Stuart led the Corporate Banking business at Barclays for six years, and held many roles in Business Banking during his 22 years at the Royal Bank of Scotland (now NatWest Group).
