Axis Bank has informed that the migration of Citibank credit cards to Axis Bank credit cards will be completed by July 15, 2024. This is as per migration FAQs available on the Axis Bank website.
After the migration is finished, which is on or before July 15, 2024, Citibank credit card customers can begin using your new Axis Bank card(s) on your current Citi-branded card(s) to get advantages.
Note that until you receive your new Axis Bank card(s) a few months following the migration, your Citi-branded card(s) will continue to function without issue.
According to the Axis Bank FAQ page, “Upon completion of the migration, i.e., 15-07-2024 onwards, you can start enjoying the benefits of your new Axis Bank card(s) on your existing Citi-branded card(s).
Your Citi-branded card(s) will continue to work seamlessly till you receive your new Axis Bank card(s) within a few months after the migration. We will share more details with you in due course.”
Citibank credit cards migration to Axis Bank to be completed on July 15; credit cards migrated, new benefits, 9 important FAQs
Here are important FAQs for Citibank credit card holders as per the Axis Bank website.
How and when will I get to know my Axis Bank Customer ID?
If you are an existing Axis Bank customer, you have already been assigned a unique Axis Bank Customer ID. Post the migration, your entire Citi relationship will be mapped to your existing Axis Bank Customer ID.
In case you do not have an existing relationship with Axis Bank, your new Axis Bank Customer ID will be communicated via SMS and e-mail using your registered contact details, a few weeks before migration. More details will be shared with you separately.Also read: Axis Bank-Citibank credit card migration: 9 Citi cards transferred to Axis Bank; new credit card names, benefits, reward points
What changes should I expect on my credit card transactions post migration?
To ensure a smooth transition, we have ensured minimal changes in the way you use your credit card. Please refer to the table below for details on what changes and what remains the same on your card(s) post migration
| Card features and services | Pre migration day | Post migration day | ||
| Card details | Card PIN | Remains the same | ||
| Card number, expiry date and CVV | Remains the same | |||
| Card controls and limits (Point of Sale, Contactless, E-commerce, ATM and International transactions) | Remains the same2 | |||
| Combined Credit Limit across all Axis Bank and Citi-branded cards | Remains the same2 | |||
| Fees and statements | Outstanding balances and ongoing EMIs | Remains the same | ||
| Billing cycle – Statement generation date and payment due date | Remains the same | |||
| Annual fees and spend based fee waivers | Remains the same | |||
| Statement preferences (Digital / physical) | Remains the same | |||
| Payment channels | Citibank channels | Axis Bank channels | ||
| Digital services – Mobile or Internet Banking | Citi Mobile® App / Citibank Online Account | Axis Bank Mobile Banking App,open / Axis Bank Internet Banking | ||
| Customer Service support | Citi Phone18602102484 | Axis Bank Phone Banking 18001035577 | ||
| Recurring payments / standing instructions | No impact | |||
| Auto debit / e-NACH mandates for repayment of credit card bills | No impact3 | |||
| Saved card/ token on ecommerce merchants (card-on-file) | No impact | |||
| Existing Biller registrations on Citibank Online Bill Pay and Citi Mobile® App | No impact | |||
| Transaction alerts (OTP, transaction, statement alerts) | Citi-branded | Axis Bank branded | ||
| E-commerce payment authentication portal | Citi-branded | Axis Bank branded | ||
Note:
1Please note that your Citi-branded Card(s) will be migrated by 15-07-2024, and we will keep you updated in case of any changes.
2 Credit Limit: Post migration, you will enjoy a combined total credit limit across all your Citibranded Credit Card(s) and Axis Bank Credit Card(s). In case you hold a Fixed Deposit backed credit card with Axis Bank, limit for the same will be available only on the Fixed Depositbacked card and will not be a part of the aggregate limit available on the unsecured cards.
3 e- NACH Mandates: For existing e-NACH mandates for your card repayment, presentation will be done to your bank 3 days prior to the payment due date (PDD), to ensure timely credit to your credit card account.:
What are the key milestones to look out for with the upcoming migration of my Citi branded Credit Card(s) to Axis Bank?
Please find below the key milestones in your migration journey:
| Key milestone date | Important information to note |
| Before migration day1 | Continue to use your Citi-branded card (s) seamlessly, along with access to Citibank Online Account and Citibank Mobile® App |
| Expect limited services interruption on your card services a few days before migration You will be informed of the details in advance | |
| On migration day1 | Migration of your Citi relationship to Axis Bank Expect limited services interruption, including your access to Citibank Online Account, Citibank Mobile® App, and cash advance withdrawals. |
| Start availing benefits of the new Axis Bank Credit Card(s) on your existing Citi-branded Credit Card(s) | |
| Post migration day1 | Migration completed for transfer of your Citi relationship to Axis Bank platforms |
| Download and register on Axis Bank Mobile Banking App, open to start viewing all your Citi relationship. If you are an existing customer of Axis Bank, login to view your migrated account(s). | |
| Continue using your existing Citi-branded Card seamlessly and enjoy the benefits of your new Axis Bank card on the existing Citi-branded Card. | |
| Reward point redemption available, including those rewards pre viously earned, through Axis Bank EDGE REWARDS portal |
|
| H2 2024 | Your Citi branded Card(s) will be replaced by a new Axis branded Card(s). We will keep you updated in this regard |
How do I access my card post the completion of migration? Will I be able to access my card with Citibank Online Account / Citi Mobile® App credentials?
Until the migration takes place, you may continue to use Citibank Online Account and Citi Mobile‘ App for accessing your card(s). Post-migration, if you are an existing Axis Bank customer, you may continue to use your existing Axis Bank credentials to log in to Axis Bank Mobile App, open or Internet Banking to access your card(s). If you are not an existing Axis Bank customer, please register for Axis Bank Internet Banking/ Mobile App using existing Citibranded Card credentials.
Will I have to submit any applications or documents for migration to Axis Bank?
No, you do not need to sign or submit any forms or documents for the migration to Axis Bank. On migration day, your existing Citi-branded Cards and Citibank account(s) will be transitioned to Axis Bank card and Axis Bank account(s). We will keep you informed in case there is any action required from your end.
