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The Okta logo on a smartphone.

Tiffany Hagler-Geard | Bloomberg | Getty Images

Shares of cybersecurity firm Okta fell nearly 11% after the company said that an unidentified hacking group had accessed files which “certain Okta customers” had uploaded to Okta’s support system.

The company said that the hackers were able to access the system via a stolen credential. Okta’s customer offerings, including its production service, were not impacted and are fully operational, the company said.

Some of the largest companies in the world use Okta to streamline their login and identity management systems, including Fedex and Zoom, according to the company.

That makes Okta a high-value target for threat actors, who in a worst-case-scenario could hypothetically gain access to dozens of other companies if successful in breaching Okta’s defenses. The breach disclosed Friday does not impact client systems, just a support platform Okta uses to help its clients diagnose issues.

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